Privacy Policy

Effective Date: July, 14, 2025

Cleopatra’s Rituals Wellness Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with PIPEDA, CASL, and other applicable laws.

1. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, and email address

  • Billing and payment details

  • Appointment history and service preferences

  • Health intake form details (if provided)

  • Technical data such as IP address, browser, and device info

  • Site usage data via cookies and pixels (Meta Pixel, Google Analytics)

2. Purpose of Collection

We collect and use personal data to:

  • Schedule and manage bookings

  • Deliver personalized spa and wellness services

  • Process payments securely

  • Send updates, reminders, and promotions

  • Improve our services and website

  • Fulfill legal or regulatory obligations

3. Consent

By providing your information, you consent to its use as described. You may withdraw consent at any time, subject to legal obligations and reasonable notice.

4. Disclosure to Third Parties

We do not sell or trade your personal information. We may share it with trusted third-party providers (e.g., Phorest, Meta, Google, payment platforms) who support our services. These providers are required to protect your data.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

5. Text Messaging & Email Communications

By providing your contact info, you agree to receive:

  • Booking confirmations and reminders

  • Marketing offers (only if consented)

  • Important updates from our spa

To opt out:

  • SMS: Reply STOP

  • Email: Click Unsubscribe in any message

6. Data Retention

We retain data only as long as necessary to fulfill its purpose or meet legal requirements. Once it’s no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking

We use cookies and third-party tools like Meta Pixel and Google Analytics to understand site traffic and enhance your experience. You can disable cookies in your browser settings.

8. Your Rights

You have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent at any time

To exercise your rights, email us at: spa@cleopatrasrituals.com

9. Security

We take reasonable precautions to protect your data, including secure software, limited access, and encryption where applicable.

10. Policy Changes

We may update this Privacy Policy. Any changes will be posted on our website with the new effective date.

11. Contact Us

Cleopatra’s Rituals Wellness Ltd
1912 Enterprise Way Unit 108 Kelowna BC
📧 spa@cleopatrasrituals.com
📞 778-738-1116